Last Update: August 18th, 2019

These Terms and Conditions by FEEL A FIL AG as seller and you as customer apply to all orders placed in the FEEL A FIL online shop (


These terms and conditions apply to all services provided and obtain validity when a contract is concluded. Delivery, services and offers by FEEL A FIL AG take place exclusively based on these terms. By placing an order with FEEL A FIL AG, you confirm to have read the terms and conditions at hand and agree to their contents.

Conclusion of a contract

All information about the goods and prices while placing the order are subject to alteration and non-binding. A contract is concluded when FEEL A FIL AG receives your order. You will receive an e-mail by FEEL A FIL to confirm the receipt of your order, which is binding for you from that moment onwards. You will be informed as soon as possible via e-mail about any delays in delivery. By placing your order, you confirm that you are aware of the size and content of your order. Any questions relating to your order should be addressed to us in advance.

The delivery is always carried out via post or courier service. In Switzerland, goods will be delivered within 2 to 5 working days, if not stated otherwise on individual products. Delivery time for international deliveries depend on the recipient’s location (see Shipping).

If the sender does not provide the correct address or an address at which the post office cannot find the person, the return costs invoiced by the post office must be borne by the customer.

We will inform you immediately via e-mail if an article is not available. FEEL A FIL AG reserved the right to carry out part delivery given that this leads to a more efficient execution of the complete delivery. In this case, there will be no additional shipping costs for the customer. FEEL A FIL AG also reserves the right to demand an up-front payment of 100% of the total amount.


All prices on include the legal value added tax (currently 7.7%) required by law and exclude any shipping costs. The effective shipping costs will be shown in the shopping basket before checkout. FEEL A FIL AG may change the prices displayed online at any time and without notice or further explanation. The price is calculated depending on when the order is placed on the website.

Shipping costs

Shipping costs are based on current prices of the Swiss post on as well as on all additional costs arising with the packaging.

Terms of payment

You may choose between the following payment methods: Credit card (via Stripe) as well as payment in advance via bank transfer.

When paying in advance via bank transfer, the payment term normally is 7 days. If we have not received the payment within this period, FEEL A FIL AG reserves the right to cancel the order and release the goods again for sale. Any arising transaction costs must be carried by you.

Guarantee and warranty

The guarantee corresponds to generally acknowledged standards and is 12 months, unless a longer or shorter guarantee period has been clearly stated on the delivered goods. Damaged goods must be reported in written form within 10 days after the delivery or appearance of the damage and addressed to the company’s address, otherwise your guarantee claim becomes invalid. It expires with improper usage, bad care or natural wear. FEEL A FIL AG reserves the right make an individual decision in case of warranty.

Return policy

Every buyer has the right to return their received goods to FEEL A FIL within 14 days (effective date: receipt of the goods). In order to return your goods, they must be in perfect sanitary condition, otherwise your claim on exchange or return becomes invalid. When returning goods to FEEL A FIL, the buyer must pay all shipping costs arising for FEEL A FIL or the costs may be deducted from the refund amount. All costs to send back goods must be carried by the buyer. By accepting these terms and conditions, you automatically agree to our return policy.


FEEL A FIL AG does not assume liability for faulty maintenance and/or usage of delivered goods on behalf of the customer.

Data protection

FEEL A FIL AG is committed to process your customer data with diligence and meet the requirements of the relevant data protection legislation. We do not pass on data to third parties. However, we cannot assume liability for the security of data transmitted online.


FEEL A FIL AG reserves the right to make use of the e-mail address and phone number entered during the process of ordering again for own marketing purposes (such as newsletters). If you wish to be excluded from marketing approaches, please send a personal e-mail to selina(at)

Product reviews

After the purchase, you will receive an automated e-mail asking you to review your purchased items. FEEL A FIL reserves the right to make further use of these and all other reviews (without request per e-mail) for marketing purposes.

Liability in general

It is hereby clearly stated that the customer cannot exercise any liability claims for indirect or consequential damages towards FEEL A FIL AG, unless intentional damage or damage resulting from gross negligence caused by FEEL A FIL AG are present. This means that all damage due to accidents etc. resulting from bad care are your own responsibility.

Amendments to the Terms and Conditions

FEEL A FIL AG reserves the right to alter the present Terms and Conditions at any time and without notice.

Applicable right/Place of jurisdiction

The relations between you and FEEL A FIL AG are always subject to Swiss legislation according to the requirements of the Swiss Code of Obligations (Schweizerisches Obligationenrecht, OR) and the Swiss Civil Code (Schweizerisches Zivilgesetzbuch, ZGB). The place of jurisdiction is Switzerland. The application of the requirements included in the Vienna Sales Convention (“United Nations Convention on Contracts for the International Sale of Goods”) is explicitly excluded.